Valuing Diversity at the Interpersonal Level (DVD)

Cross-cultural communication is a skill. No one is perfect, but with practice, all of us can become better at it. Viewers learn four guidelines to help them establish strong connections with co-workers and customers.

Valuing Diversity at the Interpersonal Level (DVD)

We're all different. We have different work methods, different communication styles, and different personal values.
This program follows the sometimes smooth, and sometimes not-so-smooth, interactions within a diverse set of co-workers in a downtown restaurant. All too often, simple biases and assumptions get in the way of open communication.
Cross-cultural communication is a skill. No one is perfect, but with practice, all of us can become better at it. Viewers learn four guidelines to help them establish strong connections with co-workers and customers:

Do I acknowledge and respect differences?
Am I communicating openly and clearly?
Is it possible that my words or actions are being misinterpreted?
Are my assumptions creating barriers?

Viewers learn to ask open-ended questions and improve communication with individuals for whom English is a second language. They'll also learn to respect the contributions of others, and generate compromises that are acceptable to everyone. And most importantly, not to jump to conclusions about another person's motives or attitudes.
Working well with others is critically important in the diverse workplace of today. It enhances everyone's effectiveness, creates a positive atmosphere in the workplace - and helps the organization thrive.
17 minutes. Available in DVD format only.
IKP
0209

Price: $149.00
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