Illustrates six powerful techniques to resolve conflicts in common workplace situations.

Resolving Conflicts in the Workplace (DVD or VHS)

Resolving Conflicts in the Workplace (DVD)


In this program, six powerful techniques are explained and demonstrated. Some of these methods may be familiar; for example, replacing the accusatory "You are..." with the expressive "I feel...."
Other techniques are probably new to viewers, who will watch scenes that show these six methods being used to resolve conflicts in common workplace situations.
Viewers will learn how to:

  • Set limits that build mutual respect.
  • Use key words and phrases that establish a spirit of cooperation.
  • Build win/win relationships.
  • Minimize manipulation, stereotyping, harassment, and intimidation.
  • Deal with non-performing co-workers.
  • Resolve conflicting job assignments.
37 minutes. Available in DVD format only. Includes one free study guide.
Also available are the following:
Extra study guides at $10.95 each.
An instructor's manual for $17.95.
IKP
0209

Price: $95.00
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