Anger and Conflict in the Workplace

Anger and conflict are big issues in today's workplace. Indeed, too often someone at work expresses anger, or gets into conflicts, in ways that range from inappropriate to high-risk.

Anger and Conflict in the Workplace

ISBN: 1-57023-138-9

Click here to view the back cover.
By Lynne McClure, Ph.D.
Anger and conflict are big issues in today's workplace. Indeed, too often someone at work expresses anger, or gets into conflicts, in ways that range from inappropriate to high-risk. Such anger usually disrupts teamwork and lowers productivity. At times, it results in violence that can traumatize the workplace. Whatever the manifestations, angry employees can create an environment that is negative, hostile, and frightening. As a result, many employers face legal pressures to better deal with such volatile environments. Furthermore, productive employees recognize that such a workplace is no fun; many leave for better managed work environments.
So just how angry is your workplace? How do you as either a manager or employee deal with anger and conflict? Can you identify the causes of anger? Do you avoid taking appropriate actions that could lead to permanent solutions? Are you familiar with eight appropriate ways to deal with anger in the workplace? Have you formulated short-term, ad hoc solutions or are you dealing with anger in a systematic, long-term manner?
Written by one of the world's leading experts on workplace anger and violence, this ground-breaking book identifies the hidden signs of anger and conflict as well as outlines key skills for creating a more positive and productive workplace. Demonstrating that behavioral changes are both necessary and possible, Dr. McClure reveals eight types of anger found in many workplaces:

Acted-Out
Rigid
Unconnected
Escapist
Self-Centered
Shocking
Undercover
Strange

She then examines each type in reference to seven skills both managers and employees need to develop and use for better managing anger and conflict.
Extremely well organized and illustrated with over 50 behavioral models, here's the book that addresses one of the most important issues affecting productivity and retention. Whether you're a manager, supervisor, employee, or temp, this book will show you the best and easiest ways to handle your manager's, co-workers', and subordinates' anger as well as your own! 166 pages. 6 x 9. 2000. SPECIAL: 20% discount on 10+ copies.
TABLE OF CONTENTS

What Anger Looks Like at Work
Anger is a Behavior That Can be Managed
The First Skill: Deciding
The Second Skill: Be Direct
The Third Skill: Acknowledge Feelings
The Fourth Skill: Something in Common
The Fifth Skill: Depersonalizing
The Sixth Skill: Getting to the Real Issues
The Seventh Skill: Letting Go
When They're Angry at You
Preventing Acted-Out Anger
Preventing Unconnected Anger
Preventing Self-Centered Anger
Preventing Undercover Anger
Preventing Rigid Anger
Preventing Escapist Anger
Preventing Shocking Anger
Preventing Strange Anger
You Can Manage Anger and Conflict

Also by Lynne McClure:
Angry Men: Managing Anger in an Unforgiving World
Angry Women: Stop Letting Anger Control Your Life!
0408

Price: $15.95
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