Learn how to manage other people's anger with this 2-volume program.

21 Ways to Defuse Anger and Calm People Down

21 Ways to Defuse Anger and Calm People Down (video)


Learn how to manage other people's anger with this 2-volume program. Shows how to help people let off steam productively; the first thing to do when confronted by hostility; how to keep calm when provoked by an angry person; precise language to use in a confrontation; and the power of effective silence. 3 hours.
ICT
0906

Price: $199.95
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